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Ban100: Transformación total en la gestión de PQR con TMS-PQR

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El módulo TMS-PQR en Ban100 marcó un antes y un después en la forma de gestionar derechos de petición, quejas y reclamos. La entidad pasó de enfrentar reprocesos y trámites fragmentados a contar con un sistema centralizado, trazable y eficiente que optimiza tiempos, mejora la coordinación interna y garantiza el cumplimiento normativo.

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Mayor reto: Centralizar y optimizar la gestión de derechos de petición

Ban100 necesitaba una solución que eliminara reprocesos, redujera las radicaciones innecesarias y organizara todo el flujo de PQR desde la radicación hasta la respuesta final, asegurando control, trazabilidad y alineación con la normativa vigente.

La solución: Implementación del módulo TMS-PQR

Con la plataforma TMS-PQR, Ban100 logró unificar la gestión en una sola herramienta, integrar la funcionalidad de tareas relacionadas y establecer procesos claros que permiten identificar causas raíz, optimizar tiempos y coordinar acciones de mejora entre equipos..

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El resultado: Eficiencia, reducción de reprocesos y gestión proactiva

Hoy, Ban100 ha reducido significativamente la volumetría de radicaciones innecesarias, optimizado la asignación de tareas y fortalecido la atención al cliente. La trazabilidad completa permite un seguimiento preciso y auditorías sin contratiempos, lo que se traduce en mayor confianza y satisfacción del usuario.

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Reducción de ineficiencias

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La operación logró una reducción notable de radicaciones innecesarias y alcanzó la optimización de tiempos en todo el ciclo de gestión de PQR gracias a la centralización en TMS-PQR.

Reducción de ineficiencias

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La operación logró una reducción notable de radicaciones innecesarias y alcanzó la optimización de tiempos en todo el ciclo de gestión de PQR gracias a la centralización en TMS-PQR.

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Más casos de éxito en transformación digital con Sertsoft

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Ministerio de Educación

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Ministerio de Comercio, Industria y Turismo.

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Ministerio de Tecnologias de Informacion y Comunicaciones

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Instituto Nacional de Cancerología

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VUCE

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Deceval

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