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Agosto 29 de 2024, Sertisoft S.A.S.
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Agilidad y precisión en la gestión de PQRS: El Impacto de TMS-PQR
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En un entorno empresarial donde la satisfacción del cliente es clave, la gestión eficiente de Peticiones, Quejas, Reclamos y Sugerencias (PQRS) se ha convertido en una prioridad estratégica para cualquier organización. Cumplir con los tiempos de respuesta y asegurar una resolución efectiva, no solo mejora la experiencia del cliente, sino que también fortalece la reputación y la eficiencia operativa de la empresa. Según nuestros clientes, TMS-PQR, es el software “Todo en uno” para la gestión de PQRS, porque permite agilizar los procesos, garantizando que cada interacción con el cliente es trazable, eficiente y exitosa.
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¿Por qué es importante gestionar las PQRS?
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La gestión efectiva de PQRS es esencial para cualquier organización que busque cumplir la normativa, mejorar la experiencia del cliente, identificar áreas de mejora y fortalecer su reputación. Además, la retroalimentación obtenida por parte de los clientes, es un impulsor hacia la innovación y mejora de los procesos. Sin embargo, el seguimiento, respuesta y resolución de las PQRS, requiere de la integración de diferentes tareas y en ocasiones de largos tiempos para su gestión, especialmente cuando se manejan de manera manual o con sistemas ineficientes.
Nuestra solución, TMS-PQR está diseñada específicamente para abordar estos desafíos, proporcionando una plataforma robusta que centraliza y automatiza la gestión de PQRS. La implementación de TMS-PQR en las organizaciones, no solo ha agilizado los tiempos de respuesta, sino que también ha mejorado la precisión en la resolución de cada caso, minimizando errores y garantizando que cada PQRS se atienda de manera oportuna y adecuada.
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Nuestra plataforma TMS, garantiza una solución integral que ha sido implementada en sectores críticos, como el de salud, el financiero y el gubernamental. TMS-PQR, es más que un software convencional, es una plataforma que simplifica la gestión de sus PQRS.
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1. Agilidad que se traduce en confianza
La agilidad en la gestión de PQRS no es solo una ventaja operativa; es un recordatorio del compromiso de la organización con las necesidades y preocupaciones de sus clientes. Al utilizar TMS-PQR, las organizaciones han reducido significativamente el tiempo que toman en responder a las solicitudes de los usuarios, lo que se traduce en una mayor satisfacción y fidelidad del cliente. Además, el sistema permite el seguimiento detallado de cada caso, asegurando que ninguna solicitud se pierda en el proceso y que todas se resuelvan de manera oportuna.
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2. Experiencia y precisión
TMS-PQR no es solo un software, sino una plataforma respaldada por años de experiencia en la optimización de procesos organizacionales. Esta plataforma ha sido implementada en diversos sectores, demostrando su capacidad para adaptarse a diferentes necesidades y contextos. La experiencia acumulada en la gestión de miles de PQRS, se refleja en las funcionalidades del sistema, que están diseñadas para ofrecer precisión en cada etapa del proceso, desde la recepción de la solicitud hasta su resolución final.
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3. El impacto tangible en la organización
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Implementar TMS-PQR en su organización no solo optimiza la gestión de PQRS, sino que también tiene un impacto directo en la eficiencia operativa y en la satisfacción del cliente. Al centralizar y automatizar los procesos, se liberan recursos que pueden ser redirigidos a otras áreas críticas del negocio, lo que permite un crecimiento sostenido y una mejora continua. Además, al cumplir consistentemente con los tiempos de respuesta y resolución, las organizaciones han mejorado sus indicadores de oportunidad y reincidencia de las PQRS.
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En definitiva, TMS-PQR es la solución ideal para cualquier organización que busque mejorar la gestión de PQRS. Su capacidad para agilizar procesos, garantizar la precisión en la resolución de casos y mejorar la experiencia del cliente, posicionan a TMS-PQR como una herramienta indispensable para alcanzar la excelencia operativa.
No deje que la gestión de PQRS sea un dolor de cabeza; con TMS-PQR, su organización puede manejar cada caso con la agilidad y precisión que sus clientes merecen. Para más información, no dude en contactarnos al (+57) 304 419 5435.
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